Shipping Policy

My Pet Services ships most items Australia Wide using traceable parcel delivery options. A signature is required on delivery of items. Orders are processed and shipped within 3 business days (Public Holidays excluded). Shipping time frames can vary from between 5-7 days and up to 11-15 days during delays or season peak times like Christmas.

Postage Charges are calculated based on weight, delivery address and shipping options available to us. Postage can be calculated and displayed prior to checkout from your shopping cart.

If we are for some reason a manufacturer is unable to supply us a item ordered we will contact you with an estimated arrival and get confirmation as to whether you wish to wait or cancel the order in which case a full refund will be supplied.